How to get Internet Connection?(2024)

Wondering about how you set up internet connection in Japan?

In general, it takes 2 weeks to arrange internet connection. So it is a better idea to get it started early. We do have the contact details of several internet providers that speak English, please see below.

1) NTT(FLET’S)

　　 0120-565-950(English)　(Office hour: Weekday 9:00 ~ 17:00)

　　http://flets.com/english/index.html?link_id=g_home

2) SoftBank Air

　　0570-666-595 (Soft bank translation service center.

　　Business Hours: 10:00 ~ 18:00 /Weekdays. Closed on Weekends and National Holidays)

　　https://www.softbank.jp/en/internet/ (Details – Japanese Only)

3) KDDI Internet Service

KDDI Customer Service: 0120-959-472 (English / Office hour: 9:00 ~ 20:00/ Toll Free)

https://www.au.com/english/internet/?aa_bid=we-we-egn-2101

4) Other Information

　・NTT  EAST
　　　Applications and General Inquiries　/　Contact Us
　　　https://www.ntt-east.co.jp/en/contact/

・Confirmation of contract detail/
Steps to start using SoftBank Hikari
https://www.softbank.jp/internet/support/sbhikari/setup/?pageName=en

MEMO：

ニューロ光（Japanese only) https://www.nuro.jp/hikari/

・There is no Maintenance/Outages information currently being supported.
https://support.ntt.com/en/?_ga=2.237088512.1601863691.1728375293-1167293466.1728375293

・UR公式インターネットに関して Regarding UR official internet (Japanese only):

   https://www.ur-net.go.jp/chintai_portal/kyojyusha/it/it.html